Frequently Asked Questions

​Below you will find answers to frequently asked questions regarding our store and website. If you have  questions that are not answered here or need additional information please contact us. 

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Where are you located?

• Baltimore Read Aloud is a pop-up and online independent bookstore.   

• Our pop-up is located at the Banneker-Douglass Museum in Annapolis, MD.  Aligning with the recommendations by the Centers for Disease Control and Prevention and Maryland Department of Health regarding COVID-19, Banneker-Douglass Museum is temporarily closed. 

• You can also find our booth at farmer's markets, special events, and conferences in the Greater Baltimore region.  Aligning with COVID-19 restrictions, we have suspended attendance at events with large gatherings until March 2021.   Consider subscribing to our newsletter or becoming a member of the website to receive announcements for pop-up events. 

• We do not have a brick and mortar location.   We receive shipments and special orders at 919 W 34th Street, #50215, Baltimore, MD 21211​.

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What are your hours?

• Our online store is open 24 hours.  We typically process orders within 3 to 5 days of purchase.  

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How do I contact you?

• Visit our Contact Us page. 

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If I find a book on your site, does that mean it's currently in stock at your store?

• Not necessarily. If your order is time sensitive, please contact us to confirm availability.

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I received a confirmation e-mail. Does this mean that my order is ready for delivery or has been shipped?

• No. This just means that we received your order, you will be contacted when your order has shipped, will be delivered, or is ready to coordinate pick up.

When will I get my book(s)?

• For in stock orders we strive to ship them within 3-5 business days and delivery time depends on the method of shipping selected.  For orders with out of stock items, we will provide an estimated date of shipment.

What if I need to return something?

• Please review our Return Policy and contact us with any further questions.

What forms of payment do you accept?

•  We accept credit cards (Visa, MasterCard, Discover and American Express processing by Wix Payment) and PayPal and if you are shopping at a pop-up, you may pay in cash, although cashless is preferred..

How can I check the status of my order?

• Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.

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Do you offer gift cards?

• Yes. you can purchase a gift card here.  If you have trouble redeeming a gift card, please contact us so that we can reolve the problem as quickly as possible. 

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